Testimonials from Customers Like You

independent-carpet-one-floor-home-testimonials-woman-dog-carpet-westland-miI just wanted to thank you for all your help and patience with the new carpet. I am extremely happy with it and your advice and expertise were invaluable to me in the selection process. The installers were just terrific. They could not have been more professional or more capable and helpful and I think you are aware that this was not an easy installation with the amount of furniture that had to be moved. I do have to smile, however, when I recall that what we finally chose, after days of angst and deliberation, was the very first piece of carpet you pulled off the sample rack. Not that you understood what I was looking for or anything, right? Dealing with you was a pleasure and your expertise and confidence were invaluable in a very stressful situation. Thank you again for all your help. — Susan Willett

Although it's not often consumers need to replace their carpet, but when you do, please consider Independent Carpet and specifically ask for Cathy. Why choose Cathy? Cathy has an interior design degree and with her educational background and business experience she is able to identify colors to coordinate with the rooms in your home. Cathy came out to our house and spent several hours discussing carpet options and to measure. In the past, I worked with her mother Fran who recommended specific techniques in carpet installation and Cathy followed through with the same plan. During this time, we also had our floors refinished who Cathy recommended - Alex and his crew. I would highly recommend him as well. When Alex and his crew arrived it was apparent they had many years of experience as they each had a specific job and went right to work. We are very pleased and would highly recommend Independent Carpet in Westland, Michigan. — Edwardine Schuelke

We were in the market for a new kitchen/dining room floor. Time to remove the builder grade linoleum! We also wanted all hard wood flooring for up 2 flights of stairs, a landing, a hallway, 3 closets and 2 large bedrooms. We had builder grade beige carpeting to be removed and replaced. I stopped in the store and was pleased with the hundreds of choices they carried. Jason spoke to me and showed me around. I went back with my husband and we scheduled a measure date. Then we went back and brought some samples home. The installer came before we actually did the final order to make sure the cork flooring we wanted for the kitchen would work and fit. Everything was a thumbs up, so the longest wait was for the wood to get made. Shane delivered everything 1 week before the installation and really worked hard carrying all the boxes of oak flooring up 2 flights of stairs. The installation crew showed up early on the first day and the 3 of them were removing cut carpeting out within 15 minutes of starting! I have lots of pictures and we are very happy with our new flooring in our condo.It Is a whole company works together success! — Laura Lubeck

independent-carpet-one-floor-home-westland-mi-testimonials We used Independent Carpet One last year for living room & hallway carpet. They did a fabulous job then so we went back this year for master bedroom carpet. Again, we were treated like family and got great assistance with choosing our carpet. The install team this year was the same father & son team that installed for us last year. A great job again this year. We will use them again and highly recommend Independent Carpet One. — Jill Rykalsky

The family at Independent Carpet One makes you feel such as that, family. As a business owner, it has been a delight using Independent Carpet's services for my home and businesses for over 20 years; they stand by their product. Their staff is very professional and extremely knowledgeable with style and design. They make it easy to select patterns and colors that flow well in your home or businesses. The family and staff are driven to get the job done right. It is my pleasure to recommend Independent Carpet One for anyone looking to purchase flooring. — Anthony R

We recently purchased a house and met with Cathy at Independent Carpet. She came out to our house and gave us some great ideas on carpet and shutters/blinds which we were looking at doing. Not only was Cathy very professional and knowledgeable, she made sure to stay connected with us throughout the entire job from start to finish. The installation of the carpet and blinds/shutters were done beautifully, and both jobs were done with professional staff that made sure to clean up after each install. Our new house is now a HOME thanks to Cathy and Independent Carpet One. If you are looking for any home improvements in flooring and home, please call Independent Carpet One. — Sharon Stanecki

Dear Bob & Mrs. Francavilla: It's important to me that I thank you for the excellent and extremely friendly help you afforded me in selecting flooring for my home! I have never had any salesperson spend so much time and patience in helping me make a decision. If it weren't for you I'd probably still be looking and wondering what I should do. I will forever recommend Independent Carpet One to any one in the market for any kind of flooring! thank you so much. You are special! — Irene Panter

independent-carpet-one-floor-home-testimonials-bedroom-carpet-westland-miWe visited Independent Carpet One and Catherine Buchanan whom we've worked with many times in the past. She has helped us select flooring for every room in our home. This visit was for our family room and knowing the look of our home helped us select the perfect carpet to complement our new fireplace and attached kitchen and dining room. There were many options available and Cathy took the time to explain how each option would work with our decor. We chose her first suggestion and we love it! We get many complements on it as well as the rest of the flooring in our home. We always make sure Cathy is available when we are in the market for flooring. She always comes up with a unique choice that turns out great. Independent Carpet One also has excellent installers. They have a beautiful showroom and always carry the newest styles. Cathy also works with us on delivery and installation dates to meet our busy schedule. We would definitely recommend Independent Carpet One for all your flooring needs. — Michele Solomon

Thank you that was a long and stressful process for everyone involved. I'm happy that it is over the carpet looks beautiful. Customers have complemented we are happy to see the new carpet. I was proud to tell them that Independent Carpet One stands behind their product and customers. Please give my best to Carl Bob and mom and thank you.  — Anthony Rugerio, President, Antonio's Cucina Italiana 

independent-carpet-one-floor-home-westland-mi-testimonials-happy-customerWe wanted to let you know the situation with our kitchen and stairwell floor. Your immediate and direct attention to this matter has been greatly appreciated. You have confirmed our confidence in Carpet One. The installers (Jeff and Anthony) completed the job yesterday, 1/26/2015. It took them a bit longer than they anticipated because of an unexpected problem with the original floor once the sub-flooring was removed. We certainly appreciate their attention to this and your willingness to make sure everything was done properly and to the installers and our satisfaction. We want to again convey our sincere appreciation in the way this was handled by you. Thank you again!! — Donald & Norma McMullen 

Worked with Bob Francavilla who was very knowledgeable and entertaining. Installers Dan & John were excellent and did a fantastic job. I love the carpet and it certainly brightened up the room. Bob helped me pick out the color and quality I needed without breaking my budget. My mom had always dealt with Bob and held him in high esteem, that is why I drove all the way to Wayne to get my carpet. They were very competitive with the other quotes I had received in Southgate. — JoAnn Wheatley

Carpet One's installers ripped out old carpet & pad. Installed new carpet & pad in living room, stairs and hallway. The entire process was seamless and efficient. Salesperson, Bob was knowledgable, helpful, and treated me like the customer of the day. Installers were great; efficient, professional & courteous. The team of 4 went to work right on schedule - got rid of the old stuff, installed the new and explained everything along the way . Then they cleaned up and hauled away the old carpet & pad. We highly recommend Independent [Carpet] One on Wayne Road. They are truly a family business that treats customers like family. — Jill Rykalsky

independent-carpet-one-floor-home-installation-testimonials-westland-miI would like to convey our pleasured experience while purchasing kitchen flooring from Independent Carpet One. We had previously checked out two other places before visiting your store. when we entered, we were promptly met by Dan Schooley. We found him to be very knowledgeable, helpful and courteous. He spent considerable time explaining various flooring options. He sold us!!! At our purchase closing, he spent additional time reviewing your brochure with us. In addition your installers Jeff and Anthony exhibited courteousness, extreme competence, knowledge of the product and a sense of humor. We found it a pleasure to have had them in our home! Thanks again we are completely satisfied. — Jan & Chris Babler

Independent Carpet One installed carpeting in our living room. During the visits to their showroom their sales staff was very knowledgeable, helpful and courteous. The installation was done within the timeframe they had told us about initially. We are very happy with the carpeting and will use them again when we need to replace more carpeting. — William Gardner

Met with Jason McKeehan to discuss the purchase of carpeting for our master bedroom. Jason was very knowledgeable and helpful in providing us with carpet options that would fit our needs. There was no selling pressure applied. We had met with another carpet provider and had a positive experience, but we felt Jason was truly a professional in his field and helped us so much with the information we needed to make our decision that we decided to use Independent Carpet One, even though their quote was a bit higher in price. The installers were Paul and Ted. The installers were very conscience and professional. The carpeting looks wonderful. We did look at reviews on Angie's List prior to visiting the business sites and took note of the large number of positive reviews for Independent Carpet One. — Michael Kushner

Jeane was very friendly and helpful with the selection of the carpet. The carpet arrived at the store at the expected time, and John and his sons did a great job with the installation. This was their first appointment of the day and they arrived right at the time given. They were very pleasant and efficient. — Lois Norman

independent-carpet-one-floor-home-westland-mi-testimonials-carpet-kidMy wife, son and I popped in earlier today and I just wanted to thank you for taking the time to speak with us. Your operation is first rate. frankly know very little about carpet and I believe that you listened and understood exactly what we were looking for and steered us in the right direction. I am very happy that my wife knows your sister-in-law and insisted we visit your store. I look forward to doing business with you as I have seen a few examples of your work and I like it. I believe that a number of businesses would benefit from studying your operation. Entertaining the children so that we may concentrate on the matter at hand guaranteed I will shop no further. Thanks again! — Jon Gohl

My husband and I bought a house in Clawson, Mi that was a total tear-out, including needing all new carpet on the second floor. We were DONE with all the renovations and simply wanted the carpet in before Christmas. I was referred to Bobby at Carpet One and had an amazing experience. We were in a hurry and not picky- we basically knew the color we wanted, but were open to texture/style - we just wanted it installed yesterday! Bobby was quick to understand our needs and took us right back to the warehouse so we could see what was in stock. We chose a carpet and he gave us a great deal- even negotiated the price down several hundred dollars. The cherry on the sundae was that after a quick phone call, we had the carpet installed the next day! We just had our house-warming party and all our guests were impressed with the installation and quality of the work. Totally recommend - ask for Bobby! — Anne S.